The session lasts only as long as the connection lasts. Users download the client and establish the support session from a shared URL. An attended session connects the technician to a remote computer for a limited amount of time. For production environments, I suggest configuring multiple servers and hosting the internet proxy in a DMZ.ĭameware Remote Support offers two options to connect to computers outside the local network. The installation offers an Express mode, installing all options on a single server. The centralized version of Remote Support is used in this example to support external clients. The standalone installation is sufficient for small deployments or testing but does not support sessions with users outside the network. There is an option for a standalone server installation or a centralized version. Installation is a straightforward process. For added security, the Internet Proxy can be installed and configured on a server in the DMZ. The Dameware Internet Proxy Server provides a self-hosted platform to make remote control sessions on computers outside of your firewall. Functionally, the products are securely extended outside the internal network with an internet proxy. Smartcard support is an option for organizations that require advanced authentication methods. Administrating servers across these environments typically involves a mix of administration tools, portals, and login IDs.ĭameware Remote Support installs on a server, making it an excellent option for environments where compliance requirements prevent a cloud-based solution. Hybrid and multicloud strategies have moved from the fringe to the mainstream. The challenges in moving to the public cloud are not limited to end-users.
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